Every day, legitimate transactions fail for the wrong reasons. Across the industry, the impact is measured not just in lost revenue, but in lost relationships. Here’s what’s at stake — and what’s possible when payments are engineered to succeed.
Conventional recovery and outreach tactics often do more harm than good — frustrating customers and driving churn.
Revaly takes a smarter, data-driven approach: issuer-informed retries that work behind the scenes, paired with behavioral science-informed outreach that tactfully prompts customer action when required. The outcome: revenue rescued, relationships intact.
Revaly uses machine learning and issuer intelligence to predict the optimal timing and method for retries — minimizing friction and avoiding risk to your merchant account. Transactions are reattempted when they’re most likely to be approved, not simply when they fail.
When a customer’s action is needed, Revaly applies behavioral science principles to design outreach that feels helpful, not hounding. Smart sequencing, personalized timing, and multi-channel delivery turn potential cancellations into recovered relationships.
Every retry, every outcome, every customer response feeds back into Revaly’s intelligence engine — continuously improving recovery performance and protecting future renewals.
AI-driven optimization that turns declines into approvals — and approvals into predictable revenue.
Clean and align address data to meet issuer standards.
Adapt verification logic for higher match rates and approvals.
Direct transactions through optimal paths for maximum success.
Re-attempt failed payments with data-driven precision.
Standardize requests to match gateway and issuer preferences.
Validate funds and credentials before submission to prevent declines.
Don’t leave subscription revenue to chance. Revaly is the first platform that designs every payment to succeed with intelligence, prevention, and recovery, all in one system.
Boost approval rates by combining exclusive issuer and network intelligence with Revaly’s AI-powered treatments that structure, route, and format payments to issuer preferences.
Most recovery tools simply retry payments based on fixed rules. Revaly uses machine learning trained on issuer-level intelligence to identify why a payment failed and apply the best treatment — from smart retry timing and gateway formatting to personalized outreach — maximizing success with fewer attempts.
Revaly evaluates each failed transaction to understand why it was declined — whether due to timing, issuer rules, data quality, or customer action needed.
Based on that analysis, the platform automatically applies the most effective next step — whether that’s a system-level optimization (like adjusting or retrying a transaction) or engaging the customer when their input is required.
This intelligent, data-driven approach maximizes recovery while maintaining a seamless customer experience.
Revaly supports a range of channels depending on the recovery strategy and your customer preferences.
When direct communication is needed, we can use email, SMS, and other compliant digital channels to re-engage customers in a way that feels native to your brand.
All outreach is fully customizable — from timing and tone to visual identity — ensuring a consistent and trustworthy experience that aligns with your customer relationships.
Yes. Revaly integrates seamlessly with your existing CRM, billing, and communication tools — automating recovery actions while keeping your customer data and engagement unified.
